STORE HOURS & LOCATIONS:
Our Return Policy helps to keep our prices low.
- Returns* will be accepted within 30 days of the original date of purchase and with original store receipt.
- NO items deemed as Special Order Items (items not regularly stocked in the Pool World stores or warehouse) can be returned.
- Items purchased thru Pool World’s online site follow the return policies and procedures as stated in the Customer Help- Return Policy section under Customer Service in the online shopping site. Online purchases may not be returned or exchanged at a Pool World retail location.
- Hot Tubs & Billiard Tables once delivered are not returnable.
- Clearance Items are not returnable.
- Robotic Automatic Pool Cleaner Returns. 7 days with original store receipt. A 15% Restocking Fee will apply if between 8 – 30 days. No returns after 30 days.
- Cue sticks that have been chalked are not returnable.
*All items being returned must be returned in their original packaging with all original paperwork and accessories included. All items must be returned clean and in original “new” condition. Items not meeting these criteria are not eligible to be returned for money back or store credit.
Returns are handled in this manner…
1) If purchase was made with cash, cash will be returned to the customer if the total purchase was under $50. If over $50 the return will be funded by company check sent to the customers home within 7 business days.
2) If purchase was made with check, Return will be funded with a company check, mailed directly to the customers home within 14 days of the return. (This allows ample time for the customers check to have cleared the bank.) Returns for store credit that were originally paid by check will not have any credit issued before the 14 days has passed. (Again allowing time for the check to have cleared the bank.)
3) If the purchase was made with credit card, the return will be funded back onto the customers credit card at the time of the return.
4) If the customer chooses store credit, that credit will be issued on a Pool World gift card.