Testimonials

“It has been a pleasure doing business with Pool World in Middlebury.  Nick was very helpful with the planning and all of the choices.  When I go in the store everyone is pleasant and helpful.  The installation crew was great!  Harold, Wes, Kyle and Dave spent all day – no breaks.  They were very amiable & hard workers.  They cleaned up afterwards so you wouldn’t even know they were there.  Thanks so much to all!

- Jennifer M., Shoreham VT

“I just wanted to thank you all for helping me out the past 6 years!  Being a new pool owner there were many questions and concerns, and thanks to all of you the pool looked beautiful when our home went on the market.  The pool is tucked away for the season now and soon it will be in someone elses care.  I’ve sent the new owners your way with raving reviews.  Wishing you all the best and again, thank you for all of your kindnesses.”

- Christine D., Burlington VT

“I appreciate the opportunity to provide feedback.  These days I have witnessed a vast erosion in the “customer service” field from many types of businesses.  Your company however is not one of them!  You all should be proud!  Your employees go out of their way to accommodate my requests in a nice professional manner.  I realize I pay a premium over the online companies for my chemicals & filters and such.  It is well worth it! ”

- Alex B., Shelburne VT

“I am so happy that I got my spa from the Burlington store.  The women there have been so helpful & when things went “wrong” with my water, they figured out why & helped to fix it!”

- Laurie E., Burlington VT

“You guys actually have customer service- GOOD customer service!!!  I am a business owner too, so I am always checking out customer service & usually it comes up short or non-existent.  In your case, however, I always get friendly people who have good answers.  Your guys solved a problem I had with my hot tub chemicals for years!!  Once I told them the symptoms they knew exactly what the spa needed & I’ve never had the problem again.  You have great, nice, knowledgeable staff.  Congrats.”

- Katy L., South Burlington VT

“I always appreciate how helpful and positive your Middlebury crew is – always a smile, warm greetings and general friendly atmosphere.  The crew also remembers customers by name, face and pool- remarkable!”

Becky B., Whiting, VT

“Baquacil CDX is the best and easiest thing bar none.  I would recommend the CDX system to everyone.”

- Adam S., East Barre, VT

“We have purchased our pool supplies from Pool World since 1977.  Our crystal clear pool continues to provide our children and grandchildren, as well as ourselves with many hours of summer fun and exercise.  Recently Annie and Marianna’s knowledge & experience have pool care easier than ever!”

- Bill & Pat D., Colchester VT